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RelayHealth
Web Site Privacy Policy
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Privacy is important to RelayHealth, a responsible participant in the health care
industry. RelayHealth's corporate policy is to protect the privacy and confidentiality
of our customers and those individuals whose health care information may be
identified within the transaction data services supplied by RelayHealth to our
customers. This Privacy Policy describes what information RelayHealth collects
and how that information is protected and used.
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RelayHealth operates under the following set of strict privacy principles:
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The only information RelayHealth obtains about an individual visitor to its Web
Site is information supplied voluntarily by that visitor.
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Information supplied by a visitor that could be used to identify or contact that
visitor, such as name, e-mail address or other similar information ("Personal
Information"), will not be disclosed to anyone unless the visitor indicates that
RelayHealth may do so.
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RelayHealth may share statistical information about its visitors as a group, such
as usage habits, demographics and similar information that cannot be used to
identify or contact visitors ("Aggregate Information"), with any partner of
RelayHealth. However, RelayHealth will not share Personal Information about a
visitor at any time without the visitor's permission.
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Personal Information about an individual contained within e-health transactions,
reports and other summaries derived from e-health transactions, or within
administrative information necessary to conduct e-health transactions, that can
be used to identify or contact that individual will be protected by RelayHealth
as "Individually Identifiable Health Information" in accordance with the
requirements and definitions of the Health Insurance Portability and Accountability
Act (HIPAA) of 1996 (Public Law 104-191) and any implementing regulations.
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RelayHealth will also observe all other state and federal laws relating to
transmission, storage, and access to medical records and other health care data.
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The following describes our information gathering and dissemination practices for this
Web Site:
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Except as set forth herein, RelayHealth will not disclose to unaffiliated
companies any Personal Information about our visitors and customers. Any
Personal Information provided to entities affiliated with RelayHealth will be
treated in accordance with the terms of this Privacy Policy.
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Except as set forth herein, RelayHealth will not disclose to unaffiliated
companies any Personal Information contained within payment processing or
e-health transactions. Any Personal Information provided to entities affiliated
with RelayHealth will be treated in accordance with the terms of this Privacy
Policy.
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RelayHealth will consider, and may release, Personal Information to third
parties to comply with law or to protect the rights, property or safety of
RelayHealth and our customers.
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RelayHealth may provide to third parties Aggregate Information that does not
allow the individuals to be identified or contacted.
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The RelayHealth Site requires visitors to register either before accessing the
Web Site or as a requirement to access specific portions of the Web Site.
Registration includes the collection of contact information such as visitor
name and e-mail address.
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An IP address is a number assigned to your computer for accessing the Internet.
All computer identification on the Internet is conducted with IP addresses,
which allow computers and servers to recognize and communicate with each other.
RelayHealth collects IP addresses in order to conduct system administration,
report aggregate information to sponsors and advertisers, and to conduct site
analysis. If a visitor requests pages from the RelayHealth Web Site, the
RelayHealth servers enter the visitor's IP address into a log. To maintain
visitor anonymity, RelayHealth does not associate IP addresses with records
containing Personal Information. However, RelayHealth will use IP addresses to
identify any visitors who refuse to comply with RelayHealth terms of service,
and to identify visitors who threaten our service, site, or customers.
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Cookies
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The RelayHealth Site may place a text file called a "cookie" in the browser
files of your computer. Cookies are pieces of information that a web site
transfers to an individual's hard disk for record keeping purposes. The
RelayHealth Site uses cookies during your online session to confirm that access
to our site is authorized and to control certain parameters of your
communication session with our Site. Sponsors and advertisers may also use
cookies if you select their advertisement; we are unable to control their use
of cookies or how they manage the information they gather.
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Some RelayHealth Site features may use applications to collect data to
facilitate a payment processing or e-health transactions. We will obtain your
explicit permission to transfer this data to the third party to facilitate this
transaction as part of the transaction processing service agreement you
voluntarily enter into with RelayHealth.
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RelayHealth may store this information to verify the transaction for customer
service and accounting reasons and may use this information to help personalize
your experience on the RelayHealth Site. RelayHealth may also share this
information with other third parties on an aggregate basis, but not in any
manner that would permit the third party to identify or contact individual
users of our Site.
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RelayHealth will maintain and protect "Individually Identifiable Health
Information" that it receives in connection with e-health transactions in
accordance with the requirements of the Health Insurance Portability and
Accountability Act (HIPAA) of 1996 (Public Law 104-191).
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In order to provide visitors with greater value, RelayHealth may provide links
to various third party web sites. However, even if a third-party affiliation
exists between RelayHealth and that destination site,
RelayHealth EXERCISES NO AUTHORITY OVER LINKED SITES,
EACH OF WHICH MAINTAINS INDEPENDENT PRIVACY AND DATA COLLECTION POLICIES AND
PROCEDURES. RelayHealth ASSUMES NO RESPONSIBILITY OR LIABILITY FOR THESE
INDEPENDENT METHODS OR ACTIONS AND IS NOT RESPONSIBLE FOR THE INDEPENDENT
POLICIES OR PROCEDURES OF DESTINATION SITES. SIMILARLY, RelayHealth CANNOT TAKE
RESPONSIBILITY FOR THE PRIVACY INITIATIVES OR THE CONTENT OF SUCH WEB SITES.
THESE DESTINATION LINKS ARE PROVIDED ONLY FOR YOUR CONVENIENCE, AND AS SUCH,
YOU ACCESS THEM AT YOUR OWN RISK
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However, RelayHealth wishes to protect the integrity of the RelayHealth Web Site
and its destination links, so any comments pertaining to the RelayHealth Web Site
or any sites accessed through RelayHealth links are greatly appreciated.
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RelayHealth combines industry-standard technical safeguards with employee
policies to help prevent the loss, misuse or alteration of Personal Information
under our control. Only authorized RelayHealth employees, agents or independent
contractors are permitted to access your Personal Information, and all such
employees, agents and independent contractors must agree in writing to abide by
RelayHealth Privacy Policy. Those who violate the Privacy Policy are subject to
disciplinary action, up to and including termination. RelayHealth employs
strict security measures to safeguard online transactions; Personal Information
is stored in secured systems and is always encrypted when sent via Internet
channels.
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Despite these security measures,
RelayHealth DOES NOT REPRESENT OR WARRANT THAT
PERSONAL INFORMATION WILL BE PROTECTED AGAINST LOSS, MISUSE OR ALTERATION BY
THIRD PARTIES
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Please see our Online Service Agreement for other terms and conditions
governing your use of the RelayHealth Web Site.
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RelayHealth may change this Privacy Policy at any time by posting revisions to
our Web Site. Your use of the Site constitutes acceptance of the provisions of
this Privacy Policy and your continued usage after such changes are posted
constitutes acceptance of each revised Privacy Policy. If you do not agree to
the terms of this Privacy Policy or any revised policy, then please exit the
Site immediately.
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If you have any questions about this privacy statement, the practices of this
Web Site, or your interaction with this Web Site, contact:
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RelayHealth
1564 Northeast Exp NE
Atlanta, GA 30329
privacy@RelayHealth.com
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